LSANI Operational Activity Dashboard August 2025

LSANI Operational Activity Dashboard

December 2025

** Disclaimer ** Please Note: Figures contained in this document constitute Management Information. All figures reflect respective month-end positions and have not been retrospectively revised to incorporate any subsequent changes or adjustments made in succeeding months. Accordingly, figures covering individual month-end positions cannot be added together to provide an accurate cumulative statement.

All data utilised in the creation of the figures presented within the dashboard are available for download in Excel format via the link provided below. Where applicable, historical data is also made available.

Download Data:

Dashboard Excel Tables: 180KB

Payments Activity

Payments Summary

Figure 1: Payment Key Performance Indicators (KPI)

Assessed Requests ¹ Weeks to Assess 95% ² All Paid ³ Paid excluding Queried⁴ Criminal ⁵

KPI	Assessed		All Paid		Paid Excluding Queried
	Total	Weeks to Assess 95%	Total	Weeks to Pay 95%	Total	Weeks to Pay 95%
1. Criminal (excl. COA)	2,683	4	2,657	5	1,823	4
2. Civil - AA, Rep Higher and Rep Lower Civil	2,684	3	2,719	4	2,171	4
3. Rep Lower - Children	371	7	374	9	214	8
4. Taxed - Civil and Criminal	126	3	121	4	99	2
5. Non-KPI Payments	460		493		188
Totals	6,324		6,364		4,495

KPI Targets:
Criminal (Excluding Court of Appeal): 7 Weeks by 30 Sep 2025 and 6 weeks by 31 Mar 2026
Civil - AA, Rep Higher and Rep Lower Civil: 8 Weeks by 30 Sep 2025 and 7 weeks by 31 Mar 2026
Rep Lower - Children: 12 Weeks by 30 Sep 2025 and 10 weeks by 31 Mar 2026
Taxed - Civil and Criminal: 4 Weeks

Figure 2: Summary Payments Received and Paid ³

		Volume	% Change to:		Value	% Change to:
Request Type		Dec-25	Nov-25	Dec-24	Dec-25	Nov-25	Dec-24
Civil	Received	3,654	-7.8%	12.3%	£4,427,066	-17.9%	29.6%
	Paid	3,423	-5.7%	-6.8%	£5,116,614	-9.1%	5.8%
Criminal	Received	3,459	-11.7%	15.3%	£2,973,085	-24.0%	7.6%
	Paid	2,941	-13.0%	-28.9%	£4,889,338	34.4%	-5.6%
Contemporaneous Records	Received				£946,701	79.0%	171.8%
Total	Received	7,113	-9.7%	13.7%	£8,346,852	-15.1%	27.9%
	Paid	6,364	-9.2%	-18.5%	£10,005,952	8.0%	-0.1%

Figure 3: Outstanding Payments Summary

Unassessed ⁶ Queried ⁷

		Volume	Value
All (Excluding CRs)	Total	5,064	£4,155,118
	Unassessed	4,330	£2,844,426
	Queried	734	£1,310,692
Civil	Total	2,360	£1,847,527
	Unassessed	1,955	£1,262,732
	Queried	405	£584,794
Criminal	Total	2,704	£2,307,592
	Unassessed	2,375	£1,581,694
	Queried	329	£725,897
Contemporaneous Record	Total	1,192	£4,288,981

Overall Payments

Figure 4: Payments Volume and Value, January 2024 to December 2025

Volume

Value

Incoming Payments

Figure 5: Civil Payment Requests Received, by type, April 2020 to December 2025

Volume

Value

Figure 6: Criminal Payment Requests Received, by Court Tier, April 2020 to December 2025 ⁸

Volume

Value

Outgoing Payments

Figure 7: Payment Request Outcomes, January 2025 to December 2025

Figure 8: Civil Payment Requests Paid ³ , by type, April 2020 to December 2025

Volume

Value

Figure 9: Criminal Payment Requests Paid ³ by Court Tier, April 2020 to December 2025 ⁹

Volume

Value

Figure 10: Reasons for rejected payment requests, December 2025 ¹⁰, ¹¹

Reason for rejection	Dec-25
No response to LSANI query	27.3%
Paid/claimed under another certificate	16.0%
Interim below minimum threshold	12.3%
Fee not payable	8.6%
Limited Certificate	7.5%
Further information/supporting evidence required	5.3%
No authority	4.8%
Case Ongoing	3.7%
Duplicate claim	3.2%
Work done pre certificate date	3.2%
Incorrect request type	2.1%
Paid under report on case	2.1%
Incorrect fee claimed	1.6%
Disbursement not vouched	1.1%
Nil Bill	1.1%
Total	100.0%

Figure 11: Most common reasons for rejection, by category of service, December 2025 ¹¹

Advice and Assistance
No response to LSANI query (count = 17)
Representation Lower
Paid/claimed under another certificate (count = 14)
Representation Higher
No response to LSANI query (count = 16)
Criminal
Fee Not Payable (count = 11)

Figure 12: Civil Outstanding Payment Requests, May 2025 to December 2025

Please select the required tab as data has been broken down by Total, Unassessed and Queried and by volume and value.

Total Volume

Unassessed Volume

Queried Volume

Total Value

Unassessed Value

Queried Value

Figure 13: Criminal Outstanding Payment Requests, May 2025 to December 2025

Please select the required tab as data has been broken down by Total, Unassessed and Queried and by volume and value.

Total Volume

Unassessed Volume

Queried Volume

Total Value

Unassessed Value

Queried Value

Non Payment Activity

Non Payment Summary

Figure 14: Non-Payment Key Performance Indicators (KPI)

All Requests ¹² Excluding Queried Cases ¹³ Amendments ¹⁴

			All Requests				Excluding Queried Requests
	KPI	Target	%		Completed Requests		%		Completed Requests
			Dec	FYTD	Dec	FYTD	Dec	FYTD	Dec	FYTD
Applications
Non-Emergency	For Representation Higher Courts	90% in 12 weeks	96.0%	97.5%	577	5,928	99.7%	99.9%	326	3,438
	For Representation Lower Courts	95% in 12 weeks	100.0%	99.8%	471	6,072	100.0%	100.0%	290	3,900
	For Exceptional Funding	95% in 2 weeks	33.3%	35.3%	6	51	100.0%	100.0%	1	6
Emergency		95% in 48 Hours	87.7%	88.9%	203	2,163	98.9%	99.2%	93	996
Appeals
Appeals	CLSAP (Panel sitting cases only)	95% in 8 weeks	100.0%	100.0%	24	231	100.0%	100.0%	24	214
	Non CLSAP	95% in 8 weeks	100.0%	98.2%	16	112	100.0%	98.7%	12	75
Authorities
First Authorities		90% in 4 weeks	95.0%	94.4%	456	5,294	98.2%	97.4%	328	3,868
Non First Authorities		85% in 12 weeks	99.2%	99.1%	799	8,917	100.0%	99.8%	582	6,678
Amendments
Adjudication Amendments		85% in 12 weeks	96.5%	96.7%	142	1,678	98.2%	99.6%	111	1,345
Reviews (Submitted from 1st April 2025)
Non-Remuneration		90% in 8 weeks	94.7%	96.7%	38	393	100.0%	99.4%	34	345
Remuneration		85% in 12 weeks	100.0%	97.2%	25	321	100.0%	99.4%	25	309

Figure 15: Summary Application, Authority, Appeal and Review Activity

Civil Applications ¹⁵ Criminal Applications ¹⁶ Completed Applications ¹⁷

			% Change to:
Request Type		Dec-25	Nov-25	Dec-24
Application
Civil	Received	2,941	-11.7%	6.7%
	Completed/Withdrawn	2,993	-9.5%	2.6%
	Awaiting Determination	709	-6.5%	69.6%
Criminal	Received/Completed	1,795	-10.4%	6.0%
Exceptional Preparation
Exceptional Preparation	Received	92	-14.0%	-2.1%
	Completed	82	-11.8%	-29.3%
Authority
Civil	Received	985	-18.4%	-17.0%
	Completed	1,041	-17.2%	-33.5%
Criminal	Received	146	-36.2%	14.1%
	Completed	183	-22.1%	33.6%
Appeal
Appeal	Received	46	15.0%	91.7%
	Completed/Withdrawn	27	-10.0%	0.0%
Internal Review/Redetermination
Internal Review/Redetermination	Received	63	-17.1%	-7.4%
	Completed/Withdrawn	46	-28.1%	-43.2%

Applications Summary

Figure 16: Applications Received, Completed, Withdrawn and Awaiting Determination, January 2024 to December 2025 ^{15 16 17}

Figure 17: Civil Applications by type, April 2020 to December 2025

Received

Completed

Figure 18: Civil Applications Completed by Outcome, April 2025 to December 2025

Criminal Applications

Figure 19: Criminal Applications Received/Completed ¹⁶, by Court Tier, April 2020 to December 2025

Emergency Applications

Figure 20: Rep Higher Emergency applications received and completed, December 2024 to December 2025

Exceptional Preparation ¹⁸

Figure 21: Exceptional Preparation, January 2025 to December 2025

Received by court tier

Completed by court tier

Values claimed vs values assessed

Authority Requests ^{18 19 20}

Figure 22: Authority Requests Received, April 2020 to December 2025

Figure 23: Authority Requests Completed – December 2025

Appeals

Figure 24: Rep Higher Appeal Requests Received and Completed, January 2025 to December 2025

Figure 25: Internal Reviews/Redeterminations Received and Completed, January 2025 to December 2025

Messages

Figure 26: Messages – 3rd February 2025 to 2nd January 2026

Unread Messages

Unread Messages over 5 days

	03-Feb	03-Mar	01-Apr	01-May	02-Jun	01-Jul	01-Aug	01-Sep	01-Oct	03-Nov	01-Dec	02-Jan
Amendment	4	5	1	10	26	0	3	4	0	1	2	15
Appeal / Redetermination	0	0	1	0	0	0	0	0	1	1	0	0
Application	5	13	9	9	6	1	3	9	6	3	7	14
Authority	11	9	2	22	23	1	5	13	10	7	11	17
ICOS	0	0	0	0	0	0	0	0	0	0	0	0
n/a (case level messages)	11	15	6	20	33	3	13	42	12	19	21	22
Payment	0	1	3	0	5	1	0	1	0	12	0	3
Review	1	2	4	10	8	0	1	1	3	2	0	2
Transfer	0	0	0	0	0	0	0	0	0	0	0	0
Statutory charge report	0	0	0	1	0	0	0	0	0	0	0	0
Change of circumstances	1	0	0	0	0	0	0	0	0	0	0	0
Total	33	45	26	72	101	6	25	70	32	45	41	73

Processing Times

Figure 27

		As at 01/12/2025	As at 05/01/2026
AA	Means Merits  (with means complete)	Assessing at 28 November 2025	Assessing at 5 January 2026
Rep Lower	Means assessments Merits (with means complete) Merits (non means)	Assessing at 28 November 2025	Assessing at 2 January 2026
Rep Higher	Emergencies with means test complete: Non children Order Children Order Art 7-41 Children Order Art 44-58	Target met and up to date	Target met and up to date
	Non - Emergency	Currently processing as at 16 October 2025	Currently processing as at 23 October 2025
Criminal Inbox		30 Minute turnaround	30 Minute turnaround

Notes

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1. Assessed requests are defined as payment requests that have been either paid or queried with the relevant supplier.↩︎

2. Weeks to Assess 95% of requests are based upon time lapsed between date of request submission and date paid or initially queried.↩︎

3. All Paid requests are defined as requests that have been Determined or Rejected within the presented time period regardless if they have been queried with the supplier.↩︎

4. Paid excluding Queried requests are defined as requests that have been Determined or Rejected within the presented time period and have not been previously queried with supplier.↩︎

5. Excludes payments on Criminal Court of Appeal cases.↩︎

6. The Unassessed status relates to payments that have yet to be paid or queried with the supplier for further information to complete the payment.↩︎

7. The Queried status relates to payments yet to be paid and where the supplier has been contacted for further information to complete the payment.↩︎

8. A breakdown of Criminal payments received, by court tier, was not produced prior to September 2020 and therefore is not presented in Figure 6. Due to the limitations brought about by a live case management system, any effort to retrospectively estimate previous monthly breakdowns would result in a discontinuity between the cumulative total and the actual total presented for all criminal in Figure 6.↩︎

9. A breakdown of Criminal payments paid, by court tier, was not produced prior to April 2023 and therefore is not presented in Figure 9. Due to the limitations brought about by a live case management system, any effort to retrospectively estimate previous monthly breakdowns would result in a discontinuity between the cumulative total and the actual total presented for all criminal in Figure 9.↩︎

10. Percentages may not sum to 100 due to rounding.↩︎

11. Data relates to rejected payment requests that had a reason recorded against the payment request outcome (187 of 217 rejections; 86.2%).↩︎

12. Includes all requests, irrespective of whether they have been queried with the supplier during the assessment process.↩︎

13. Excludes requests that have had one or more queries raised during the assessment process.↩︎

14. The Amendment request KPI has been updated to exclusively encompass case ‘structural’ requests that could influence case progression. Previously, it included Additional Documentation requests, which serve as a means for suppliers to submit further documentation.↩︎

15. Civil applications are adjudicated by LSANI. The number Awaiting Determination at each month end is an accumulation of those received in preceding months along with the latest month and have either been queried with the requestor or awaiting assessment.↩︎

16. Criminal legal aid is granted by NICtS and cases are retrospectively transferred to LAMS. For the purposes of the dashboard, criminal applications are automatically considered as completed upon receipt by LSANI.↩︎

17. Includes application requests where the request outcome has been granted, refused, escalated from Advice and Assistance to Rep Lower or is Undetermined.↩︎

18. Figures based on the month in which requests are completed do not necessarily reflect the month they were received. Not all requests submitted in a particular month will be completed within that same month. Monthly figures are not retrospectively revised.↩︎

19. Excludes requests for Exceptional Preparation as these are captured at Figure 21. Authority requests in relation to Interpreters and Level of Representation are included. Authority requests cover for example.
    
    * A & A – authority/experts (printing costs, medical notes, PACE travel and mileage), extensions (advice, letters/emails) and interpreter/translation requests.
    
    * Criminal – authorities/experts (medical reports, medical experts and other experts such as psychologists/engineers etc.) and interpreter/translation requests.
    
    * EF – experts and outlays i.e. photocopying.↩︎

20. These data are based on expense items. It is possible for multiple authorities to be requested within a single request. Where this has occurred, each authority has been counted separately.↩︎