LSANI Operational Activity Dashboard August 2025
** Disclaimer ** Please Note: Figures contained in this document constitute Management Information. All figures reflect respective month-end positions and have not been retrospectively revised to incorporate any subsequent changes or adjustments made in succeeding months. Accordingly, figures covering individual month-end positions cannot be added together to provide an accurate cumulative statement.
All data utilised in the creation of the figures presented within the dashboard are available for download in Excel format via the link provided below. Where applicable, historical data is also made available.
Payments Activity
Payments Summary
Figure 1: Payment Key Performance Indicators (KPI)
Assessed Requests 1 Weeks to Assess 95% 2 All Paid 3 Paid excluding Queried4 Criminal 5
KPI | Assessed | All Paid | Paid Excluding Queried | |||
|---|---|---|---|---|---|---|
Total | Weeks to Assess 95% | Total | Weeks to Pay 95% | Total | Weeks to Pay 95% | |
1. Criminal (excl. COA) | 3,466 | 3 | 3,449 | 4 | 2,368 | 4 |
2. Civil - AA, Rep Higher and Rep Lower Civil | 3,589 | 3 | 3,584 | 4 | 2,932 | 3 |
3. Rep Lower - Children | 491 | 8 | 488 | 9 | 264 | 8 |
4. Taxed - Civil and Criminal | 149 | 3 | 152 | 6 | 120 | 3 |
5. Non-KPI Payments | 466 | 485 | 140 | |||
Totals | 8,161 | 8,158 | 5,824 | |||
KPI Targets:
Criminal (Excluding Court of Appeal): 7 Weeks by 30
Sep 2025 and 6 weeks by 31 Mar 2026
Civil - AA, Rep Higher and Rep
Lower Civil: 8 Weeks by 30 Sep 2025 and 7 weeks by 31 Mar 2026
Rep
Lower - Children: 12 Weeks by 30 Sep 2025 and 10 weeks by 31 Mar
2026
Taxed - Civil and Criminal: 4 Weeks
Figure 2: Summary Payments Received and Paid 3
Volume | % Change to: | Value | % Change to: | ||||
|---|---|---|---|---|---|---|---|
Request Type | Oct-25 | Sep-25 | Oct-24 | Oct-25 | Sep-25 | Oct-24 | |
Civil | Received | 4,062 | -1.9% | -17.3% | £5,783,235 | 9.2% | 17.9% |
Paid | 4,477 | 10.3% | 2.5% | £6,226,838 | 23.8% | 16.0% | |
Criminal | Received | 3,871 | 0.0% | -3.4% | £3,205,155 | 1.3% | -23.0% |
Paid | 3,681 | 0.1% | -15.1% | £3,998,122 | -8.1% | -28.8% | |
Contemporaneous Records | Received | £621,666 | -18.2% | -15.2% | |||
Total | Received | 7,933 | -1.0% | -11.0% | £9,610,056 | 4.3% | -1.9% |
Paid | 8,158 | 5.5% | -6.3% | £10,224,960 | 9.0% | -6.9% | |
Figure 3: Outstanding Payments Summary
Volume | Value | ||
|---|---|---|---|
All (Excluding CRs) | Total | 3,541 | £5,338,018 |
Unassessed | 2,755 | £3,723,058 | |
Queried | 786 | £1,614,960 | |
Civil | Total | 1,853 | £3,281,577 |
Unassessed | 1,406 | £2,542,915 | |
Queried | 447 | £738,661 | |
Criminal | Total | 1,688 | £2,056,441 |
Unassessed | 1,349 | £1,180,142 | |
Queried | 339 | £876,299 | |
Contemporaneous Record | Total | 1,210 | £4,130,363 |
Overall Payments
Figure 4: Payments Volume and Value, November 2023 to October 2025
Volume
Value
Incoming Payments
Figure 5: Civil Payment Requests Received, by type, April 2020 to October 2025
Volume
Value
Figure 6: Criminal Payment Requests Received, by Court Tier, April 2020 to October 2025 8
Volume
Value
Outgoing Payments
Figure 7: Payment Request Outcomes, November 2024 to October 2025
Figure 10: Reasons for rejected payment requests, October 2025 10, 11
Reason for rejection | Oct-25 |
|---|---|
No response to LSANI query | 26.4% |
Paid/claimed under another certificate | 18.3% |
Nil Bill | 10.6% |
Interim below minimum threshold | 9.8% |
Fee not payable | 7.2% |
Case still ongoing | 6.0% |
Duplicate claim | 5.5% |
Limited Certificate | 3.4% |
Work done pre certificate date | 3.4% |
Incorrect Fee Claimed | 2.6% |
Incorrect request type | 2.1% |
Further information/supporting evidence required | 1.7% |
Paid under report on case | 1.7% |
No Authority | 1.3% |
Total | 100.0% |
Figure 11: Most common reasons for rejection, by category of service, October 2025 11
Advice and Assistance |
|---|
No response to LSANI query (count = 4) |
Representation Lower |
Paid/claimed under another certificate (count = 14) |
Representation Higher |
No response to LSANI query (count = 32) |
Criminal |
Paid/claimed under another certificate (count = 15) |
Figure 12: Civil Outstanding Payment Requests, May 2025 to October 2025
Please select the required tab as data has been broken down by Total, Unassessed and Queried and by volume and value.
Total Volume
Unassessed Volume
Queried Volume
Total Value
Unassessed Value
Queried Value
Figure 13: Criminal Outstanding Payment Requests, May 2025 to October 2025
Please select the required tab as data has been broken down by Total, Unassessed and Queried and by volume and value.
Total Volume
Unassessed Volume
Queried Volume
Total Value
Unassessed Value
Queried Value
Non Payment Activity
Non Payment Summary
Figure 14: Non-Payment Key Performance Indicators (KPI)
All Requests 12 Excluding Queried Cases 13 Amendments 14
All Requests | Excluding Queried Requests | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| KPI | Target | % | Completed Requests | % | Completed Requests | ||||
Oct-25 | FYTD | Oct-25 | FYTD | Oct-25 | FYTD | Oct-25 | FYTD | |||
Applications | ||||||||||
Non-Emergency | For Representation Higher Courts | 90% in 12 weeks | 96.0% | 97.8% | 778 | 4,693 | 99.8% | 99.9% | 429 | 2,715 |
For Representation Lower Courts | 95% in 12 weeks | 99.2% | 99.7% | 772 | 5,001 | 99.8% | 100.0% | 459 | 3,246 | |
For Exceptional Funding | 95% in 2 weeks | 0.0% | 35.0% | 4 | 40 | 100.0% | 4 | |||
Emergency | 95% in 48 Hours | 91.1% | 89.5% | 246 | 1,746 | 98.5% | 99.3% | 131 | 813 | |
Appeals | ||||||||||
Appeals | CLSAP (Panel sitting cases only) | 95% in 8 weeks | 100.0% | 100.0% | 30 | 179 | 100.0% | 100.0% | 25 | 165 |
Non CLSAP | 95% in 8 weeks | 88.9% | 97.6% | 9 | 85 | 75.0% | 98.1% | 4 | 54 | |
Authorities | ||||||||||
First Authorities | 90% in 4 weeks | 96.3% | 94.3% | 698 | 4,239 | 97.9% | 97.1% | 532 | 3,119 | |
Non First Authorities | 85% in 12 weeks | 99.7% | 99.1% | 1,144 | 7,214 | 100.0% | 99.8% | 829 | 5,437 | |
Amendments | ||||||||||
Adjudication Amendments | 85% in 12 weeks | 97.5% | 96.7% | 241 | 1,376 | 100.0% | 99.7% | 199 | 1,114 | |
Reviews (Submitted from 1st April 2025) | ||||||||||
Non-Remuneration | 90% in 8 weeks | 96.1% | 97.6% | 51 | 297 | 100.0% | 99.6% | 41 | 262 | |
Remuneration | 85% in 12 weeks | 93.9% | 97.3% | 49 | 256 | 100.0% | 99.6% | 42 | 245 | |
Applications Summary
Figure 16: Applications Received, Completed, Withdrawn and Awaiting Determination, November 2023 to October 2025 15 16 17
Figure 17: Civil Applications by type, April 2020 to October 2025
Received
Completed
Figure 18: Civil Applications Completed by Outcome, April 2025 to October 2025
Criminal Applications
Figure 19: Criminal Applications Received/Completed 16, by Court Tier, April 2020 to October 2025
Emergency Applications
Figure 20: Rep Higher Emergency applications received and completed, October 2024 to October 2025
Exceptional Preparation 18
Figure 21: Exceptional Preparation, November 2024 to October 2025
Received by court tier
Completed by court tier
Values claimed vs values assessed
Appeals
Figure 24: Rep Higher Appeal Requests Received and Completed, November 2024 to October 2025
Figure 25: Internal Reviews/Redeterminations Received and Completed, November 2024 to October 2025
Messages
Figure 26: Messages – 2nd December 2024 to 3rd November 2025
Unread Messages
Unread Messages over 5 days
02-Dec | 03-Jan | 03-Feb | 03-Mar | 01-Apr | 01-May | 02-Jun | 01-Jul | 01-Aug | 01-Sep | 01-Oct | 03-Nov | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
Amendment | 3 | 4 | 4 | 5 | 1 | 10 | 26 | 0 | 3 | 4 | 0 | 1 |
Appeal / Redetermination | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 1 | 1 |
Application | 1 | 9 | 5 | 13 | 9 | 9 | 6 | 1 | 3 | 9 | 6 | 3 |
Authority | 7 | 14 | 11 | 9 | 2 | 22 | 23 | 1 | 5 | 13 | 10 | 7 |
ICOS | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
n/a (case level messages) | 15 | 26 | 11 | 15 | 6 | 20 | 33 | 3 | 13 | 42 | 12 | 19 |
Payment | 1 | 2 | 0 | 1 | 3 | 0 | 5 | 1 | 0 | 1 | 0 | 12 |
Review | 2 | 2 | 1 | 2 | 4 | 10 | 8 | 0 | 1 | 1 | 3 | 2 |
Transfer | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Statutory charge report | 0 | 0 | 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Change of circumstances | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Total | 29 | 57 | 33 | 45 | 26 | 72 | 101 | 6 | 25 | 70 | 32 | 45 |
Processing Times
Figure 27
As at 01/10/2025 | As at 03/11/2025 | ||
|---|---|---|---|
AA | Means | Assessing at 29 September 2025 | Assessing at 2 November 2025 |
Rep Lower | Means assessments | Assessing at 26 September 2025 | Assessing at 3 November 2025 |
| Emergencies with means test complete: | Target met and up to date | Target met and up to date |
Non - Emergency |
|
| |
Criminal Inbox | 30 Minute turnaround | 30 Minute turnaround |
Notes
Assessed requests are defined as payment requests that have been either paid or queried with the relevant supplier.↩︎
Weeks to Assess 95% of requests are based upon time lapsed between date of request submission and date paid or initially queried.↩︎
All Paid requests are defined as requests that have been Determined or Rejected within the presented time period regardless if they have been queried with the supplier.↩︎
Paid excluding Queried requests are defined as requests that have been Determined or Rejected within the presented time period and have not been previously queried with supplier.↩︎
Excludes payments on Criminal Court of Appeal cases.↩︎
The Unassessed status relates to payments that have yet to be paid or queried with the supplier for further information to complete the payment.↩︎
The Queried status relates to payments yet to be paid and where the supplier has been contacted for further information to complete the payment.↩︎
A breakdown of Criminal payments received, by court tier, was not produced prior to September 2020 and therefore is not presented in Figure 6. Due to the limitations brought about by a live case management system, any effort to retrospectively estimate previous monthly breakdowns would result in a discontinuity between the cumulative total and the actual total presented for all criminal in Figure 6.↩︎
A breakdown of Criminal payments paid, by court tier, was not produced prior to April 2023 and therefore is not presented in Figure 9. Due to the limitations brought about by a live case management system, any effort to retrospectively estimate previous monthly breakdowns would result in a discontinuity between the cumulative total and the actual total presented for all criminal in Figure 9.↩︎
Percentages may not sum to 100 due to rounding.↩︎
Data relates to rejected payment requests that had a reason recorded against the payment request outcome (235 of 267 rejections; 88.0%).↩︎
Includes all requests, irrespective of whether they have been queried with the supplier during the assessment process.↩︎
Excludes requests that have had one or more queries raised during the assessment process.↩︎
The Amendment request KPI has been updated to exclusively encompass case ‘structural’ requests that could influence case progression. Previously, it included Additional Documentation requests, which serve as a means for suppliers to submit further documentation.↩︎
Civil applications are adjudicated by LSANI. The number Awaiting Determination at each month end is an accumulation of those received in preceding months along with the latest month and have either been queried with the requestor or awaiting assessment.↩︎
Criminal legal aid is granted by NICtS and cases are retrospectively transferred to LAMS. For the purposes of the dashboard, criminal applications are automatically considered as completed upon receipt by LSANI.↩︎
Includes application requests where the request outcome has been granted, refused, escalated from Advice and Assistance to Rep Lower or is Undetermined.↩︎
Figures based on the month in which requests are completed do not necessarily reflect the month they were received. Not all requests submitted in a particular month will be completed within that same month. Monthly figures are not retrospectively revised.↩︎
Excludes requests for Exceptional Preparation as these are captured at Figure 21. Authority requests in relation to Interpreters and Level of Representation are included. Authority requests cover for example.
* A & A – authority/experts (printing costs, medical notes, PACE travel and mileage), extensions (advice, letters/emails) and interpreter/translation requests.
* Criminal – authorities/experts (medical reports, medical experts and other experts such as psychologists/engineers etc.) and interpreter/translation requests.
* EF – experts and outlays i.e. photocopying.↩︎These data are based on expense items. It is possible for multiple authorities to be requested within a single request. Where this has occurred, each authority has been counted separately.↩︎